Customer Service Goes Digital
February 9, 2023
Clients’ expectations are high and they are looking out for more from the brands they book with or buy from, and anticipate fast responsive support
Category: Opinion Posts
Key Benefits of Academic Collaboration for Hospitality & Tourism Institutions
April 5, 2022
By | Rachel Kirema. Rachel is a Lecturer Hospitality Management at Kenya Utalii College and Tourism Researcher at Global Tourism Resilience & Crisis Management Centre
Daily Housekeeping May Be A Permanent Covid Casualty
October 18, 2021
To clean, or not to clean daily, that is the question. Daily hotel housekeeping, once a standard amenity at virtually every property across all chain
The Hotel Stay Of The Past Has Checked Out
October 18, 2021
Just when you think you’ve heard it all, there is another wrinkle — or in this case, a great many potential wrinkles. Crisp new bedding