Why AI Technology has Failed the Hospitality Industry – Thus Far- By John Smallwood, CEO of Travel Outlook Imagine you’re planning a vacation for your family. You’ve spent a generous amount of time researching destinations, booking flights, securing a car rental, and finally, the hotel. After thoroughly researching all of your options, you settled on a…
Simon Sinek once said, “Corporate culture matters. How management chooses to treat its people impacts everything for better or for worse.” To this effect, countless organizations across various industries find themselves obsessing over even the minute details of their corporate culture. From Google-esque workplaces to flexible working formats, brands are constantly trying to set themselves…
By Joan J. W. Gathungu (PhD, CHE) City branding has gone big globally! Each city hopes and plans to be identifiable and to elicit a distinct identity. Kenyan cities have not been left behind. Nakuru has made a fresh, big, bold and fantastic move towards becoming a renowned brand. This elicits the memories of Paris,…
By Bernard Amaya – Lecturer & Alumni Coordinator at Kenya Utalii College COVID- 19 Pandemic has disrupted lives and negatively affected economies. The hospitality industry is one of the most affected economic activity, with hotels bearing the brunt of the pandemic. Shrinking hotel capacities due to the social distance requirement, wearing of face masks and…
When deciding whether to obtain a degree in a field you wish to work in or to start with real-world work experience to move toward your career path, it may seem to be a difficult decision. The good news is, you can choose to have the best of both worlds. By participating in an internship…
After what has been a dire time for hotels around the world, the industry is slowly rekindling its operations as lockdown is incrementally loosened. Alas, all is not as it once was. Increased health and safety concerns teamed with a heightened awareness for all things hygiene and social distancing mean hotels will first have to…